Privacy Policy

Ownership and commitment to privacy

Trek Advancement, LLC (“Trek Advancement,” “we,” “us,” or “our”) owns and operates the website at trekadvancement.com and the Trek Advancement client portal (together, the “Services”). We deeply value your privacy and your trust. This Privacy Policy explains what information we collect through the Services, how we use it, the measures we take to keep it secure, and how you can manage your information preferences. It applies to all information collected by Trek Advancement through the Services and any associated communications.

Consent

By using the Services, you consent to the practices described in this Privacy Policy and in our Terms of Service. You agree to the collection, use, and sharing of your information as described here. Each time you use the Services, your agreement is reaffirmed. You also agree to be contacted by us by email or by other means described in this Policy, regardless of the status of any account you may hold.

Information we collect

We collect both non-personal and personal information.

Non-personal information cannot identify you individually and may include usage data, aggregated demographics, referring URL, browser type, device type, operating system, language preference, and similar technical signals captured by your browser or device when you use the Services. We use this primarily to operate, secure, and improve the Services.

Personal information can identify you and includes information you provide directly — such as your name, organization, title, email address, mailing address, phone number, and any content you submit through a contact form, request, message, or portal account. We collect personal information when you contact us, request information, sign up for a portal account, sign in (including through a third-party identity provider such as Google), upload or download documents, or otherwise interact with the Services.

If you sign in to the portal through a third-party authentication provider (for example, Google or another OAuth provider), we receive the basic profile information that you authorize the provider to share with us — typically your name, email address, and a unique account identifier. We do not receive your password from the provider.

How we use information

We use information collected through the Services to:

• Provide, operate, secure, and improve the Services;
• Respond to inquiries, requests, and communications you initiate;
• Authenticate users of the portal and manage account access;
• Deliver consulting engagements you or your organization have requested, including sharing materials, scheduling meetings, and exchanging deliverables;
• Send service-related and administrative messages, and — with your consent or where otherwise permitted by law — send occasional updates about Trek Advancement’s work;
• Understand how the Services are used so we can improve content, performance, and accessibility;
• Comply with applicable laws, protect our rights, and prevent abuse.

Sharing of information

We do not sell, rent, or trade your personal information. We share personal information only as needed to operate the Services and as described below:

• Service providers. We rely on trusted third-party providers for hosting, file storage, authentication, email delivery, analytics, error monitoring, and similar operational functions. These providers access your information only to perform tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.
• Engagement partners. Where Trek Advancement is engaged jointly with a partner (for example, GivingThree LLC), information necessary to deliver the engagement may be shared with that partner under equivalent confidentiality obligations.
• Legal and safety. We may disclose information when required by law, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers. In the event of a merger, acquisition, financing, reorganization, or sale of all or part of our assets, your information may be transferred as part of that transaction. We will continue to honor the commitments made in this Policy with respect to any personal information involved.

Non-personal and aggregated information may be used and shared at our discretion for operational, analytical, and reporting purposes.

Cookies and similar technologies

The Services use cookies and similar technologies that are strictly necessary to deliver the Services — for example, to keep you signed in to the portal, remember your preferences, and protect against fraud and abuse. Where we use any non-essential cookies or third-party analytics, we will request your consent first, and you will be able to withdraw that consent at any time. You can also control cookies through your browser settings; disabling certain cookies may limit your ability to use parts of the Services.

Data security

We use industry-standard administrative, technical, and physical safeguards to protect information collected through the Services, including encryption in transit, restricted access, and authentication controls on portal accounts. No method of transmission or storage is perfectly secure, however, and we cannot guarantee that unauthorized access will never occur. If you believe your account or information has been compromised, please contact us at the address below.

Data retention

We retain personal information for as long as necessary to deliver the Services, fulfill the purposes described in this Policy, comply with our legal and contractual obligations, resolve disputes, and enforce our agreements. Engagement records may be retained for the duration of the engagement and a reasonable period afterward consistent with professional standards and applicable law.

Your rights and choices

Subject to applicable law, you may have the right to access, correct, update, or request deletion of personal information we hold about you, to object to or restrict certain processing, and to request a copy of your information in a portable format. You can also opt out of marketing emails at any time by following the unsubscribe instructions in any such message; we will continue to send service-related and administrative communications necessary to provide the Services. To make any of these requests, please contact us using the details below.

Children’s privacy

The Services are intended for nonprofit professionals and other adults working with Trek Advancement. They are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information through the Services, please contact us so that we can take appropriate action.

Third-party sites and services

The Services may contain links to websites and services we do not operate. We are not responsible for the privacy practices or content of those third parties, and we recommend reviewing their privacy policies. Our hosting, file storage, authentication, and communications functions are performed through respected third-party providers whose privacy practices you may also wish to review.

International users

Trek Advancement is based in the United States, and the Services are operated from the United States. If you access the Services from outside the United States, your information will be transferred to, stored in, and processed in the United States or in any other country where our service providers maintain facilities. By using the Services, you consent to those transfers.

Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, in the Services, or in the legal landscape. When we do, we will revise the “Effective” date at the top of this page and, where the changes are significant, provide a more prominent notice. Your continued use of the Services after an update takes effect constitutes your acceptance of the revised Policy.

Contacting us

If you have questions about this Privacy Policy or about how we handle your information, please contact us at info@trekadvancement.com or through the contact form at trekadvancement.com.